FAQ

How can I track my order?

Log on to nooe.co with your registered email Id.

Click on your profile and go to My Orders.

Click on the Order Details section to get the Tracking Company, Tracking Number, and Tracking Link information.

If you shop as a guest, enter your order number and email address in the link below for the status:

Write to us at sup@nooe.co by keeping the subject as "TRACKING LINK INFORMATION"


Where is my order processed from?

Orders are processed from our warehouse in Veldhoven, Netherlands.


Do you offer in-store pickup for online orders?

At this time, we don't offer in-store pickups for online orders.


I added a product to the cart, but I can’t see it anymore.

Oops! There is a high possibility that the product might have been sold out by the time you were exploring. Please write to us at sup@nooe.co to know about the same. Also, subscribe to our mailing list to be notified when new drops/products go live.


I want to cancel my order.

In case you want to cancel your order, write to us at sup@nooe.co within the first 4 hours of the order confirmation keeping the subject as "CANCELLATION." Please include your order ID, email address, and phone number in the mail. It will not be possible to cancel the order after the first 4 hours of order confirmation.


I want to modify the shipping address or phone number.

To change the shipping address or phone number of your recently placed order, write to us at sup@nooe.co within the first 24 hours of order confirmation, keeping the subject as "MODIFY SHIPPING ADDRESS / PHONE NUMBER." Also, include your order ID, current address/phone number, and the modifying address/phone number. After the first 24 hours, it will not be possible to update or change the shipping address/phone number.


I received a damaged/defective product.

If the product you have received is damaged or defective, please write to us at sup@nooe.co within seven days of product delivery, keeping the subject as "DAMAGED/DEFECTIVE PRODUCT." Please attach an image and video of the damaged/defective product in the mail. We’ll take care of the rest.


This is not what I wanted/ I’m not satisfied with the product.

If the product you received is not what you were looking for or it doesn't fulfill your expectation, you can return the product within seven days of delivery. Please write to us at sup@nooe.co and we'll initiate a reverse pickup for the same.


Do I need an account to place the order?

In the checkout menu, you can choose whether you'd like to make an account or not. Having an account makes it easier to follow up on any completed orders and make future orders.


Where and how are the products made?

NOOE Products are made in production facilities in India with Grade A Solid American Walnut wood and Space-Grade Aluminum, which creates the perfect balance of modern with vintage. Every bit of our design process and supply chain is carefully planned to produce minimal waste with highly recyclable and sustainable materials.


PAYMENTS


What should I do if the payment fails or my card is declined?

In case you have received a message of payment failure, please try to place the order once again after a few minutes. However, if your amount has been debited, do not retry. Chances are that we have already received your order.

In case of payment decline, we request you to check with your bank for issues like insufficient balance and card validity. You could also try clearing your cache and reattempting with a different card or bank account.


What payment methods are accepted by you?

NOOE payment interface is integrated with the payment service – Razorpay, which is PCI DSS Compliant, and TLS Certified.

We accept the following modes of payment for domestic transactions through the Razorpay payment gateway:

Credit cards - Mastercard, Visa, and American Express

Net Banking – Net banking transactions facilitated by all major banks

Debit Card – Issues by all major banks

 


What should I do if money has been debited from my account but the order has not been confirmed?

In that case, please share your email id, phone number, order id, and the amount debited along with a screenshot of the proof of payment to us within the first 24 hours at sup@nooe.co, keeping the subject as "ORDER CONFIRMATION." We will resolve this on priority for you within 24-48 working hours of reporting the same.


My card has been charged multiple times for the same order.

If your card has been charged multiple times at the payment gateway(s) while making a single purchase, write to us at sup@nooe.co within the first 24 hrs, keeping the subject as "MULTIPLE PAYMENTS ISSUE." Also, attach screenshots of the transaction details, and we will resolve the issue for you.


Can I pay with 2 different credit cards?

Unfortunately, we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart and then purchase them in two or more distinct orders, using different cards or forms of payment.


When will I receive my refund?

In the case of returns, it takes 7-10 business days (Mon- Fri) to reflect the refund amount in your account after the returned product passes the quality check at the warehouse. If you don't receive the refund in 7-10 days, please write to us at sup@nooe.co, keeping the subject as "REFUND."

In case of cancellation, it takes 7-10 business days (Mon- Fri) to reflect the refund amount in your account after the returned product passes the quality check at the warehouse. If you don't receive the refund in 7-10 days, please write to us at sup@nooe.co, keeping the subject as "REFUND."

In the case of pre-paid transactions, we will refund the amount to the account used to place the original order. You will receive your refund amount within 7-10 business days after we receive the product and complete our quality checks.


SHIPPING


What are the shipping charges?

We take care of all the shipping charges, taxes, and import duties for some countries.


When will my order get dispatched?

Our delivery time starts when an order is accepted and includes a 24-hour period when your items will be processed and dispatched. Please note that it might take longer during the Sale. Also, the delivery time frame can be longer if one or more items come from other locations.

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting 'My Orders.’


Do you ship to my country?

We ship to the following countries: Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Indonesia, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mexico, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Russia, Rwanda, Saint Martin, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, and Zimbabwe. 

For inquiries regarding countries not listed above, please contact us at sup@nooe.co.


SHIPPING RESTRICTIONS


General

Due to international trading agreements and local customs restrictions, we may be unable to ship specific items to your location. We'll let you know if this is the case once you proceed to purchase.


What carrier do you offer for shipping the final consignment?

We support DHL and UPS carrier partners at present.


What happens if I'm not available when the delivery person arrives?

If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.

If you aren't in, you can waive the shipping page's signature at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note orders containing items of high value may still require a signature, even if you choose not to sign for your order on arrival.


My parcel has reached the wrong address. What should I do?

If you order a parcel to the wrong address, the package will be returned to us. Once received and refunded, you can re-order the item(s). Please note that the shipping fee to redirect is not refundable.


RETURNS


What is your Return Policy?

Returning a product is always possible by sending the product(s) back to us. When requesting a return, please make sure to mind the following information.

Orders can be returned within 14 days, starting from the moment you receive your order.

Item(s) should be clean and unworn, and all tags and dust bag(s) must still be present.

We offer free returns for customers based in India only. For all other countries, the cost of a return is at your own expense.

If you paid an initial shipping fee, please know we will refund it when you return your order.


How can I return my order?

Please inform us about your return via sup@nooe.co

Pack up your return and write 'RETURNS OF NOOE' on the box as well as the customs declaration form.

Send your return to NOOE.

Send the track & trace information, your order number, and your wish for either a refund or an exchange to sup@nooe.co. We'll then get back to you with a confirmation.


What's the next step?

We aim to process all returns within three business days of receiving them. You will receive a final confirmation when your refund has been issued, or your exchange has been shipped. Please allow a few days for the refund to be visible in your bank account.


If you have any questions, please contact us at sup@nooe.co.