Returns & refunds

RETURNS

What is your Return Policy? 

Returning a product is always possible by sending the product(s) back to us. When requesting a return, please make sure to mind the following information.

Our policy

• Orders can be returned within a period of 14 days, starting from the moment you receive your order;
• Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
• We offer free returns for customers based in India only. For all other countries, the cost of a return is at your own expense.
• If you paid an initial shipping fee, please know we will refund it when you return your order.

How can I return my order?

• Inform us about your return via sup@nooe.co
• Pack up your return and write ‘RETURNS OF NOOE’ on the box as well as the customs declaration form;
• Send your return to NOOE, (address)

Send the track & trace information, your order number, and your wish for either a refund or an exchange to sup@nooe.co. We’ll then get back to you with a confirmation.

What’s the next step?

We aim to process all returns within 3 business days after receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.

If you have any questions, please contact us on sup@nooe.co. Our Customer Service is open from 09 AM to 6 PM (IST) on weekdays.

When will I receive my refund? 

• In case of Returns - It takes 7-10 business days (Mon- Fri) to reflect the refund amount in your account after the returned product passes the quality check at the warehouse. If you don’t receive the refund in 7-10 days, please write to us at sup@nooe.co keeping the subject as “REFUND”.
• In case of Cancellation - It takes 7-10 business days (Mon- Fri) to reflect the refund amount in your account after the returned product passes the quality check at the warehouse. If you don’t receive the refund in 7-10 days, please write to us at sup@nooe.co keeping the subject as “REFUND”.
• In case of pre-paid transactions, we will refund the amount to the account used to place the original order. In case of a COD order, NOOE Support will get in touch to collect your bank account details and then process the refund. You will receive your refund amount within 7-10 business days after we receive the product and complete our quality checks.