Returns & refunds

RETURNS

What is your Return Policy? 

Returning a product is always possible by sending the product(s) back to us. When requesting a return, please make sure to mind the following information.

Our policy

  • Orders can be returned within a period of 14 days, starting from the moment you receive your order;
  • Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
  • We offer free returns for customers based in India only. For all other countries, the cost of a return is at your own expense.
  • If you paid an initial shipping fee, please know we will refund it when you return your order.

 

How can I return my order?

  • Inform us about your return via sup@nooe.co
  • Pack up your return and write ‘RETURNS OF NOOE’ on the box as well as the customs declaration form;
  • Send your return to NOOE, (address)

Send the track & trace information, your order number, and your wish for either a refund or an exchange to sup@nooe.co. We’ll then get back to you with a confirmation.

What’s the next step?

We aim to process all returns within 3 business days after receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.

If you have any questions, please contact us on sup@nooe.co. Our Customer Service is open from 09 AM to 6 PM (IST) on weekdays.

When will I receive my refund? 

  • In case of Returns - It takes 7-10 business days (Mon- Fri) to reflect the refund amount in your account after the returned product passes the quality check at the warehouse. If you don’t receive the refund in 7-10 days, please write to us at sup@nooe.co keeping the subject as “REFUND”.
  • In case of Cancellation - It takes 7-10 business days (Mon- Fri) to reflect the refund amount in your account after the returned product passes the quality check at the warehouse. If you don’t receive the refund in 7-10 days, please write to us at sup@nooe.co keeping the subject as “REFUND”.
  • In case of pre-paid transactions, we will refund the amount to the account used to place the original order. In case of a COD order, NOOE Support will get in touch to collect your bank account details and then process the refund. You will receive your refund amount within 7-10 business days after we receive the product and complete our quality checks.
DECLARATION OF DESIGN PURPOSE FOUNDERS SUSTAINABILITY FEED

DECLARATION OF DESIGN

MAKE TO CELEBRATE CREATIVE PROGRESS.

BALANCE MODERN WITH THE VINTAGE.

BUILD FOR THE CHANGING WORK-LIFE NEEDS.

USE SUSTAINABLE & TRANSPARENT SUPPLY CHAIN.

PURPOSE

INSPIRE TO CREATE,

CREATE TO INSPIRE

PROPEL CREATIVE WORK

We exist to propel creative work by producing products for the new work/life paradigm - distributed, flexible & atypical.

RETHINK THE ORDINARY

Redefine our relationship with everyday objects by using emotive design, tactile materials & sustainability in everything we do.

FOUNDERS

NOOE was founded by Piyush Suri and Neetica Pande .

Neetica is a multi-award winning Industrial Designer based in Copenhagen, she has worked with Normann Copenhagen, Aspekt office and other prominent design studios.

Piyush is a serial founder based in New Delhi, he has more than a decade’s experience in branding & building businesses. He has had one successful start-up exit and another company in growth stage.

SUSTAINABILITY

WE AIM TO BALANCE CUTTING-EDGE & SUSTAINABILITY IN EACH ACTION WE TAKE AS A BRAND.

HOW WE DESIGN

HOW WE PRODUCE

HOW WE CONSUME

HOW WE DISCARD

Every bit of our design process & supply chain is carefully planned to produce minimal waste & highly-recyclable products.

It’s 2022, Hi-end shouldn’t mean near-end.

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